Meta warns some of its AI glasses may become too warm when wet

Meta is distributing a software update for its AI glasses to address a problem where certain units become "too warm" if exposed to moisture. Although the firm characterises this as a "rare issue" impacting only a "small number" of devices, it is encouraging all owners to update their software and is providing free replacements to those experiencing the fault.

The business has started informing customers about the upcoming update for all Meta-branded frames, including the Adventurer, Fury, Starfire, Nova and Capri models. According to Meta, the issue does not affect Ray-Ban or Oakley glasses.

While Meta avoids the term "overheating," it likens the fix to the way smartphones automatically power down to cool off. A Meta spokesperson stated: "We've implemented a software update to fix a rare issue that caused a small number of Meta Glasses to get too warm when moisture entered the device." The spokesperson added: "It works similarly to a phone shutting off automatically when it needs to cool down. If people experience this, they can contact Meta Customer Service for a replacement."

In correspondence sent to users, Meta explained that the heat issue can be triggered by "excessive moisture or sweat" getting inside the frames. This implies that some of the company's AI glasses might lack the expected level of water resistance. Meta maintains that all its AI glasses feature IPX4 water resistance, which "means your glasses are safe if you get caught in light rain while you wear them."

The firm has not specified how many pairs are potentially affected, but confirmed that users who encounter moisture-related shutdowns can receive a free replacement. Should the glasses shut down unexpectedly, a push notification will appear to guide the user to Meta's customer support.

Meanwhile, the company is advising all Meta Glasses owners to install software version 130 to guarantee "the best performance." Updates can be performed via the Meta AI app by navigating to Settings, then Glasses, and finally Updates. As version 130 is currently in the process of rolling out, it may take approximately one day to reach all users.